Before sending the reminder, make sure that you have updated the reminder text. To do so:
Click on "MORE ACTIONS"
Click on "Email & Messaging" >> Email templates
Update the reminder text field and final reminder text field and click on "SAVE TEMPLATES"
Reminder text: This texts is sent as the reminder text to participants who has got the invitation but has not started the survey. So in the two examples above it will be this text the participants will receive.
Final reminder text: This texts is sent as the reminder text to participants who has started the survey but has not finished it.
After sending the survey invitation, you can see the survey status for each individual participants in SURVEY STATUS column (It might take up to 20 minutes get the this column updated after sending the survey).
Once the status column is updated, you can select the participants to whom you want to send the reminders in two different methods:
Method 1: Selecting participants manually
Select the participants with survey status " Invitation sent ". These participants have received the invitation but has not started the survey.
Click on SEND REMINDERS button on the top right corner.
Confirm the participants in pop-up screen and click SEND REMINDERS.
Method 2: Selecting participants using filter
When you do not want to send reminders to all the incomplete responses, you can use various filter options.
Click on Filter button.
Select the filter(s) you want to use. (In the given exam below, "Survey Status" is used to filter the participants)
Select the participants.
Click on Send Reminders button
Confirm the participants in pop-up screen and click SEND REMINDERS.
After sending the reminder the SURVEY STATUS will change to 1 Reminder sent if the first reminder was sent to the participants.
